Key Responsibilities

• Perform multiple tasks to provide operation and documentation support for the Corporate Travel team.
• Handle customer enquiries and provide one-stop resolution and fulfill customer requests such as flight booking & hotel accommodation quotation, visa enquiries, local or overseas limousine services, etc.
• Check document validity, provide accurate visa requirements and application details at the time of reservation.
• Contact local or overseas suppliers on travel arrangements when necessary.
• Maintain awareness of industry trends and impacts on the trade.
• Consistently collaborate with Sales and Account Servicing Managers to gain deep understanding of assigned customers' profile, preferences and expectations.
• Build strong relationships with the customers by delivering outstanding customer service through every interaction.
• Keep accurate records of all incoming calls and outbound calls into the system for proper tracking/follow up as well as escalating incidents if required.
• Perform ad hoc duties or projects assigned by the seniors and management.